Legal
Rocket League Academy, Bootcamp, Clubhouse & VIP Pro by SpookyLuke (V4.4). Operated by Game Launch, LLC.
Effective Date: 7/20/2026 · Last Updated: 7/20/2026
Trademark and affiliation notice. Rocket League is a trademark of Psyonix LLC and/or Epic Games, Inc. Game Launch, LLC, RL ABCs, Rocket League Academy, Rocket League Bootcamp, Rocket League Clubhouse, VIP Pro, and SpookyLuke are independent services and are not affiliated with, endorsed by, sponsored by, or approved by Psyonix LLC, Epic Games, Inc., Rocket League, or their affiliates.
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Welcome to Rocket League Academy, Bootcamp, Clubhouse & VIP Pro by SpookyLuke ("RL ABCs," "we," "us," or "our"). These Services are operated and legally provided by Game Launch, LLC. We provide structured coaching, community, educational resources, and related services designed to help players improve in Rocket League.
By enrolling in, accessing, purchasing, or using any program, subscription, community, course, coaching service, digital resource, or other service offered by Game Launch, LLC under the RL ABCs brand (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not purchase, access, or use the Services.
By accessing or using our Services, you represent that you are at least sixteen (16) years of age. If you are between sixteen (16) and eighteen (18) years old, you represent that you have obtained permission from your parent or legal guardian and that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.
VIP Pro is available only to individuals who are at least eighteen (18) years old, unless Game Launch, LLC expressly approves an exception in writing and receives any legally required parent or guardian consent. The same eighteen (18) year minimum applies to VIP Lite (4-Week Sprint) under Section 4A.2.
We provide Rocket League education, coaching, community, and training services. Specific features, pricing, and availability may vary by product, enrollment channel, membership tier, promotion, or operational capacity.
We may modify, suspend, or discontinue any non-core feature of the Services at any time. If we materially change a paid Service in a way that affects active Members, we will provide notice as described in Section 20.
Rocket League Clubhouse is a membership-based community providing access to group coaching opportunities, events, resources, and player development spaces. Clubhouse Members may receive access to:
Clubhouse may include a free trial, discounted period, or promotional period when offered through Metafy, Whop, or another approved checkout platform. If offered, checkout will disclose the trial length, renewal price, billing frequency, first charge date, and cancellation method before purchase. Unless you cancel before the trial or promotional period ends, the membership automatically converts to a paid recurring membership at the disclosed rate. By starting a free trial or promotional membership, you authorize the applicable recurring charge to begin at the end of the trial or promotional period unless you cancel in time. Where required by law, we will send a reminder notice before a trial, discounted period, or promotional period converts to paid or standard pricing.
Clubhouse is a recurring membership that automatically renews until cancelled.
Rocket League Bootcamp Pro is a membership-based coaching service providing structured bi-weekly one-on-one Coaching Sessions. Bootcamp Pro may include:
Bootcamp Pro sessions expire according to the allocation and scheduling rules in Sections 7, 9, and 10, unless an extension is requested and approved in writing.
Rocket League Bootcamp Unlimited is a membership-based coaching service providing one-on-one Coaching Sessions subject to reasonable use, coach availability, a mandatory cooldown period, and booking limits. Bootcamp Unlimited may include:
The term "unlimited" means that sessions are not defined by a fixed monthly allocation in the same way as capped plans. It does not mean unrestricted access, guaranteed daily sessions, simultaneous bookings, avoidance of the cooldown period, or guaranteed access at any specific date or time.
Rocket League Bootcamp Off-Season is a membership-based service providing lighter coaching support during off-seasons or lower-intensity training periods. Bootcamp Off-Season may include:
Bootcamp Off-Season sessions must be scheduled within the applicable four-week allocation period unless an extension is requested and approved in writing.
The VIP Pro Experience is a premium one-on-one coaching program offered to Members of the Rocket League Clubhouse. Each VIP Pro Member is assigned a coach and receives, over the 6-week Program Term:
For a Member who enrolled in VIP Pro by applying an Upgrade Credit under Section 4A.7, the deliverables listed above are reduced by the VIP Lite deliverables already delivered before the date of the upgrade payment, as described in Section 4A.7.
After the 6-week Program Term, VIP Pro membership continues on a Continued Membership basis at the service cadence described in Section 4.3 and the pricing described in Section 7.1 until cancelled by the Member or terminated under these Terms.
If offered for the applicable VIP Pro purchase, the Rank-Up Guarantee is described in Section 4.4. The VIP Pro Money-Back Guarantee is described in Section 4.5.
Our Services are delivered and managed through third-party Platforms. By using our Services, you agree to maintain any required accounts and follow the applicable terms, rules, and policies of those Platforms.
Discord.Community access, role access, announcements, events, support tickets, and communications may be managed through Discord. You are responsible for maintaining access to your Discord account and complying with Discord's terms.
Metafy.Some payments, coaching roles, scheduling workflows, and account features may be managed through Metafy. You agree to follow Metafy's terms, payment policies, and account requirements where applicable.
Whop.Some payments, subscription access, role access, onboarding steps, and account features may be managed through Whop. You agree to follow Whop's terms, payment policies, and account requirements where applicable.
Calendly or other scheduling tools. Coaching Session scheduling, rescheduling, and cancellation may be managed through Calendly or another scheduling tool designated by Game Launch, LLC. You agree to use the official booking links and follow the scheduling rules in Section 9.
Rocket League and tracker platforms. Coaching, rank verification, replay review, and guarantee eligibility may depend on Rocket League, tracker platforms, replay platforms, or other third-party tools. We do not control those platforms and are not responsible for their downtime, data changes, or policy changes.
We provide free educational content for personal, non-commercial use. Academy resources may include:
Academy content may be modified, suspended, removed, or discontinued at any time without notice.
VIP Lite (4-Week Sprint) is a one-time, non-recurring four (4) week coaching engagement. It is not publicly advertised and is offered only through a scheduled sales or enrollment call. Each VIP Lite Member is assigned a coach and receives, over the twenty-eight (28) day Sprint Access Term:
VIP Lite is billed as a single payment and does not renew. VIP Lite access expires automatically at the end of the Sprint Access Term. The full VIP Lite terms, including the Sprint Money-Back Guarantee in Section 4A.4 and the Upgrade Credit toward the VIP Pro Experience in Section 4A.7, are in Section 4A.
This Section 4 applies specifically to the VIP Pro Experience. If this Section 4 conflicts with another section of these Terms, this Section 4 controls solely with respect to VIP Pro. For a VIP Pro enrollment purchased using the Upgrade Credit described in Section 4A.7, this Section 4 applies as modified by Section 4A.7, and Section 4A.7 controls over this Section 4 to the extent of any conflict.
VIP Pro is a one-on-one coaching program with an initial 6-week Program Term. After the Program Term, VIP Pro continues on a Continued Membership basis until the Member cancels or the membership is otherwise terminated under these Terms.
The Program is delivered through Rocket League Clubhouse infrastructure, Discord, Whop, Metafy, Calendly, tracker platforms, replay platforms, and any other Platforms designated by Game Launch, LLC.
VIP Pro is a coaching and education service. It is not a rank boosting service, account sharing service, professional gaming representation service, or guarantee of a specific gameplay outcome except to the limited extent expressly stated in the Rank-Up Guarantee in Section 4.4.
VIP Pro is open to applicants who:
Game Launch, LLC may approve, decline, waitlist, or remove any applicant or Member at its sole discretion, subject to applicable law.
During the initial 6-week Program Term, each VIP Pro Member is entitled to:
For a Member who enrolled in VIP Pro by applying an Upgrade Credit under Section 4A.7, the allotment above is reduced by the VIP Lite deliverables already delivered before the date of the upgrade payment, as described in Section 4A.7. The Member's total out-of-pocket cost for the upgraded enrollment does not exceed the standard VIP Pro price for the initial Program Term.
These deliverables are generally distributed over the 6-week Program Term, but exact timing may vary based on coach availability, scheduling, Member responsiveness, and operational needs.
After the Program Term, Continued Membership Members are entitled to one (1) Coaching Session, one (1) Async Review, and one (1) Accountability Check-In per 6-week billing cycle, unless the Member is in the Extended Coaching Period under Section 4.4, elects Alumni Tier pricing under Section 4.8, or receives a different written arrangement from Game Launch, LLC.
Scheduling, rescheduling, late cancellation, no-show, and session forfeiture rules are governed by Section 9.
Subject to all conditions in this Section 4.4, if a Rank-Up Guarantee is expressly offered for a Member's VIP Pro purchase and the Member does not achieve a Rank-Up within the applicable Guarantee Window, Game Launch, LLC will continue to provide one (1) Coaching Session and one (1) Accountability Check-In per 6-week period at no additional VIP Pro charge until the Member achieves a Rank-Up, with no time limit on how long Game Launch, LLC will keep providing it (the "Extended Coaching Period"). If Extended Coaching applies, paid VIP Pro recurring billing will be paused beginning with the first billing cycle after the Guarantee Window closes. During the Extended Coaching Period, the Member receives only the Extended Coaching deliverables stated in this Section unless Game Launch, LLC states otherwise in writing. Async Reviews, Alumni Tier eligibility, paid VIP Pro benefits, and additional deliverables are not included during the Extended Coaching Period unless Game Launch, LLC states otherwise in writing. Clubhouse access during the Extended Coaching Period continues only if Game Launch, LLC states that it is included or if the Member maintains a separate active Clubhouse membership.
The Extended Coaching Period expires automatically upon the earliest of:
Eligibility by rank. The Rank-Up Guarantee applies only to Members whose Starting Rank is Champion 3 or below. Members with a Starting Rank of Grand Champion 1 or above may join VIP Pro, but the Rank-Up Guarantee does not apply to them.
Tracker Profile submission. As a condition of Rank-Up Guarantee eligibility, the Member must submit their Tracker Profile to Game Launch, LLC within seven (7) days of their first VIP Pro payment. Failure to submit the Tracker Profile within that window forfeits Rank-Up Guarantee eligibility, even if the Member otherwise satisfies the participation requirements below.
Chosen Competitive Playlist.The Rank-Up Guarantee applies only to the Member's Chosen Competitive Playlist. Progress in other playlists, alternate accounts, casual modes, private matches, tournament matches, or unofficial modes does not count unless Game Launch, LLC approves otherwise in writing.
Compliance Requirements during the Guarantee Window. To remain eligible for the Rank-Up Guarantee, the Member must complete the Program requirements communicated for that VIP Pro purchase, including any required participation, attendance, training, proof, gameplay, scheduling, onboarding, account, tracker, conduct, or good-faith effort requirements communicated at checkout, on the sales page, during onboarding, in the Discord server, through support, or in written Program materials.
Game Launch, LLC may determine whether a Member has completed the applicable Program requirements based on coach records, support records, attendance records, tracker data, platform records, Member submissions, and other reasonably available evidence.
Compliance Requirements during the Extended Coaching Period. A Member receiving Extended Coaching under this Section 4.4 must continue to attend each scheduled Coaching Session and each scheduled Accountability Check-In. Failure to attend two (2) consecutive scheduled sessions or check-ins, or three (3) cumulative scheduled sessions or check-ins during the Extended Coaching Period, automatically terminates the Rank-Up Guarantee and the Extended Coaching Period.
Integrity requirements. The Rank-Up Guarantee does not apply, and Game Launch, LLC may revoke it without refund, if Game Launch, LLC determines in its sole reasonable judgment, based on the Tracker Profile and other available evidence, that the Member:
Determination. Game Launch, LLC makes the final determination on Rank-Up Guarantee eligibility, Compliance Requirements, integrity findings, Starting MMR, Starting Rank, Rank-Up achievement, and Extended Coaching Period status based on Tracker Profile data, platform-verified records, Member submissions, coach records, and other reasonably available evidence.
Exclusive remedy. The Rank-Up Guarantee is a service-continuation remedy only. It does not entitle the Member to a cash refund, damages, replacement services beyond those stated in this Section 4.4, or any remedy other than Extended Coaching under the conditions described above.
A VIP Pro Member may request a full refund of the most recent VIP Pro payment within fourteen (14) days of that payment, subject to the conditions in this Section 4.5.
The Money-Back Guarantee applies to the initial Program Term payment and to each subsequent Continued Membership payment, provided the refund request is submitted within the applicable Money-Back Window and all conditions below are satisfied.
Engagement Requirement. To qualify for a refund under this Section 4.5, the Member must have attended at least one (1) Coaching Session or one (1) Accountability Check-In during the 14-day period associated with the payment being refunded. A Member who does not engage with the Program at all during that period is not eligible for a refund under this Section 4.5.
The Engagement Requirement will be deemed satisfied if the Member made a good-faith attempt to schedule a Coaching Session or Accountability Check-In during the Money-Back Window and Game Launch, LLC or its assigned coach failed to provide reasonable availability before the window expired. If the first reasonably available Coaching Session or Accountability Check-In offered by Game Launch, LLC is more than fourteen (14) days after payment, the Money-Back Window will be extended until seven (7) days after that first available session or check-in.
No results showing required. A Member does not need to prove lack of rank improvement or poor coaching results to request a refund under this Section 4.5. The Engagement Requirement, timing requirement, and other conditions in these Terms still apply.
Refund process. Refund requests must be submitted in writing through the support ticket system or other official support channel designated by Game Launch, LLC. Approved refunds are processed back to the original payment method within five (5) to ten (10) Business Days of approval, though actual receipt may depend on the payment processor or financial institution.
Effect of refund.A refund of a VIP Pro payment cancels the Member's VIP Pro membership effective on the refund approval date. Upon refund approval, the Member forfeits all active VIP Pro deliverables, Continued Membership rights, Alumni Tier eligibility, Rank-Up Guarantee eligibility, and any Extended Coaching Period.
Enrollments purchased with an Upgrade Credit. If a Member enrolled in VIP Pro by applying an Upgrade Credit under Section 4A.7, the refund window, the refund amount, and the Engagement Requirement for that enrollment payment are modified by Section 4A.7, which controls over this Section 4.5 as to that payment. This Section 4.5 governs each later Continued Membership payment in the ordinary way.
This Section 4.5 supersedes the general refund provisions in Section 8 with respect to VIP Pro.
VIP Pro Members must comply with the Code of Conduct in Section 11 and all reasonable instructions from coaches, moderators, support staff, and Game Launch, LLC representatives.
Game Launch, LLC may remove any VIP Pro Member for a material breach of these Terms, a Code of Conduct violation, harassment, threats, abusive behavior, bad-faith guarantee conduct, payment fraud, chargebacks, or other conduct that materially disrupts the Program or community.
Removal under this Section 4.6 may result in forfeiture of unused VIP Pro deliverables, refund rights except where required by law, Rank-Up Guarantee eligibility, Alumni Tier eligibility, and any Extended Coaching Period.
VIP Pro Coaching Sessions, Accountability Check-Ins, Async Reviews, onboarding calls, support calls, and related communications may be recorded as described in Section 13.
VIP Pro Members grant Game Launch, LLC a non-exclusive, worldwide, royalty-free license to use anonymized, aggregated, or de-identified Program footage, gameplay clips, replay materials, results, training outcomes, and before-and-after progress information for internal training, quality assurance, product improvement, education, and marketing purposes where permitted by law.
Identifiable external marketing use of a VIP Pro Member's name, face, voice, Discord username, gamertag, testimonial, quote, or identifiable gameplay footage requires written consent as described in Section 13.
A Member may withdraw permission for future identifiable marketing use by written notice to Game Launch, LLC. Withdrawal applies prospectively and does not require Game Launch, LLC to remove materials already published, distributed, incorporated into existing content, or otherwise in circulation before the withdrawal date, except where required by applicable law.
A VIP Pro Member becomes eligible for the Alumni Tier upon the earlier of:
Eligible Alumni Tier Members may elect to continue VIP Pro membership at their current Continued Membership rate, billed every ninety-one (91) days in lieu of the standard six (6) week Continued Membership cadence.
Unless Game Launch, LLC states otherwise in writing, Alumni Tier Members receive the same Continued Membership deliverables described in Section 4.3, measured over each ninety-one (91) day Alumni Tier billing period: three (3) Coaching Sessions, three (3) Async Reviews, and three (3) Accountability Check-Ins. Alumni Tier deliverables are subject to the scheduling, expiration, no-show, late cancellation, and non-rollover rules in Sections 9 and 10.
The Alumni Tier rate is grandfathered for the eligible Alumni Tier Member for the duration of continuous active Alumni Tier membership and applies regardless of later price increases to standard VIP Pro pricing.
The Alumni Tier rate ceases to apply if the Member's VIP Pro or Alumni Tier membership lapses, is cancelled, is terminated, is removed for non-payment, is removed under Section 4.6, or otherwise becomes inactive for any reason. Re-enrollment after a lapse is at then-current standard pricing unless Game Launch, LLC agrees otherwise in writing.
Game Launch, LLC may require the Member to affirmatively elect Alumni Tier pricing before the end of the Program Term or within a reasonable election window communicated to the Member.
Game Launch, LLC may offer a VIP Deposit of one hundred dollars ($100.00 USD) to applicants who wish to reserve an enrollment slot in the VIP Pro Experience before completing full enrollment.
What the VIP Deposit does.The VIP Deposit reserves a VIP Pro enrollment slot for fourteen (14) days from the date the deposit is paid. After that fourteen (14) day period the slot reservation may be released to another applicant, but the VIP Deposit itself does not expire. The VIP Deposit is redeemed by applying a one hundred dollar ($100.00 USD) credit to the VIP Pro purchase price for the initial Program Term, which Game Launch, LLC provides as a promotional code or equivalent credit at checkout, whenever the applicant completes VIP Pro enrollment, whether during or after the reservation period. If the applicant does not receive that code, or the code does not apply at checkout, the applicant should contact support and Game Launch, LLC will honor the one hundred dollar ($100.00 USD) credit or refund the VIP Deposit, at the applicant's election.
What the VIP Deposit does not do. The VIP Deposit is not a purchase of the VIP Pro Experience. It does not grant access to VIP Pro, VIP Lite, Coaching Sessions, Async Reviews, Accountability Check-Ins, training plans, or Rocket League Clubhouse. It does not start the Program Term, the Guarantee Window, or any Rank-Up Guarantee eligibility, and it does not establish Starting MMR or Starting Rank.
Refundability. The VIP Deposit is fully refundable at any time before it is redeemed against a VIP Pro enrollment, for any reason or no reason, and it does not expire. Requests must be submitted in writing through the support ticket system or another official support channel designated by Game Launch, LLC, and are processed under Section 8.3. No Engagement Requirement, minimum participation, or explanation is required.
After the deposit is redeemed. Once the VIP Deposit has been redeemed against a VIP Pro enrollment, refund rights for that enrollment are governed by Section 4.5 rather than this Section 4.9. A refund approved under Section 4.5 for that enrollment returns the total amount actually paid to Game Launch, LLC for it, including the one hundred dollar ($100.00 USD) VIP Deposit, whether the deposit was applied as a credit or as a discount at checkout and notwithstanding that it was charged as a separate transaction.
This Section 4A applies specifically to VIP Lite (4-Week Sprint), and to a VIP Pro enrollment purchased using the Upgrade Credit to the extent stated in Section 4A.7. If this Section 4A conflicts with another section of these Terms, this Section 4A controls solely with respect to VIP Lite and with respect to the matters expressly addressed in Section 4A.7. Section 4 applies to the VIP Pro Experience and does not apply to VIP Lite except where this Section 4A expressly says so.
VIP Lite is a one-time, non-recurring four (4) week coaching engagement, billed as a single payment at the price disclosed at checkout. VIP Lite does not renew, does not bill again, and does not convert into VIP Pro or any other recurring membership. VIP Lite is sold only through a scheduled sales or enrollment call and is not offered for general public purchase.
During the Sprint Access Term, each VIP Lite Member is entitled to:
Delivery order.The first Async Review is delivered before the Coaching Session, so that the assigned coach has reviewed the Member's gameplay before the live session takes place. The remaining deliverables are distributed across the Sprint Access Term, but exact timing may vary based on coach and Guide availability, scheduling, Member responsiveness, and operational needs.
Who delivers what. The Coaching Session and the Async Reviews are delivered by a coach drawn from the same coaching roster used for the VIP Pro Experience. Accountability Check-Ins are delivered by a Guide, who is not necessarily a coach. Game Launch, LLC may reassign a coach or Guide for availability, capacity, conduct, or operational reasons.
Scheduling, rescheduling, late cancellation, no-show, and forfeiture rules are governed by Section 9, as modified by Section 4A.3.
VIP Lite is a coaching and education service. It is not a rank boosting service, account sharing service, professional gaming representation service, or guarantee of any specific gameplay outcome. The Rank-Up Guarantee in Section 4.4 does not apply to VIP Lite.
VIP Lite is open to applicants who:
Game Launch, LLC may approve, decline, waitlist, or remove any applicant or Member at its sole discretion, subject to applicable law.
Refund on our own eligibility decision. If Game Launch, LLC declines, removes, or terminates a VIP Lite Member for failure to meet an eligibility requirement in this Section 4A.2, Game Launch, LLC will refund the Sprint Payment in full, regardless of whether the Sprint Refund Window has closed and regardless of what has already been delivered. This paragraph controls over Section 8.2.
VIP Lite access begins on the date of the Sprint Payment and expires automatically at the end of the Sprint Access Term, which is twenty-eight (28) days. No action is required from the Member or from Game Launch, LLC for that access to expire.
Expiration is not cancellation. Expiration of the Sprint Access Term is not a cancellation, does not generate a refund, does not generate a prorated refund, does not extend the Sprint Refund Window, and does not extend the Upgrade Window.
Scheduling and forfeiture. The Member is responsible for scheduling and attending the Coaching Session and the Accountability Check-Ins, and for submitting replays for Async Review, within the Sprint Access Term. Deliverables that are not used within the Sprint Access Term expire at the end of that term, do not roll over, are not exchanged for cash or Store Credit, and are not refunded. For purposes of Section 9.7, the Sprint Access Term is the applicable program period for VIP Lite.
One free reschedule of the Coaching Session. Because VIP Lite includes only one (1) Coaching Session, a VIP Lite Member may cancel or reschedule that Coaching Session once with less than twenty-four (24) hours notice without forfeiting it, provided the Member rebooks within the Sprint Access Term. Section 9.2 and Section 9.6 apply to any further late cancellation or no-show for that session. If the one-time reschedule cannot be accommodated within the Sprint Access Term because of coach availability, Game Launch, LLC will extend the Sprint Access Term for that session.
Exception where we cannot deliver. The forfeiture rule above does not apply where the Member made a good-faith attempt to schedule or submit a deliverable within the Sprint Access Term and Game Launch, LLC or its assigned coach or Guide failed to provide reasonable availability before that term ended. In that case Game Launch, LLC will extend the Sprint Access Term for the affected deliverable, deliver a replacement, or provide another reasonable remedy under Section 10.5.
A VIP Lite Member may request a full refund of the Sprint Payment at any time within the Sprint Refund Window.
When the Sprint Refund Window closes.The Sprint Refund Window begins on the date of the Sprint Payment and closes on the earlier of: (a) the fourteenth (14th) day after the Sprint Payment; or (b) the date on which Game Launch, LLC has delivered all three of the Coaching Session and both Async Reviews. Delivery of fewer than all three of those items does not affect the Member's right to a refund.
No engagement condition applies to VIP Lite. The Engagement Requirement in Section 4.5 does not apply to VIP Lite and is not imported into this Section 4A.4. A VIP Lite Member does not need to have attended the Coaching Session, does not need to have attended an Accountability Check-In, does not need to have submitted a replay, and does not need to show any lack of rank improvement or coaching results in order to request a refund under this Section 4A.4.
What a full refund covers. A refund under this Section 4A.4 returns the entire Sprint Payment. If the checkout platform charged you a buyer-side service fee in addition to the listed price on that purchase, Game Launch, LLC will also return the amount of that fee to the extent the platform does not return it directly, so that an approved refund leaves you at no net cost for the Sprint Payment. Sales tax, VAT, or other taxes collected at checkout are returned with the refund where the checkout platform or taxing authority returns them to us or permits us to return them.
Refund process. Refund requests must be submitted in writing through the support ticket system or another official support channel designated by Game Launch, LLC. Approved refunds are processed back to the original payment method within five (5) to ten (10) Business Days of approval, though actual receipt may depend on the payment processor or financial institution.
Effect of refund.A refund approved under this Section 4A.4 ends VIP Lite access effective on the refund approval date. Upon refund approval, the Member forfeits all remaining VIP Lite deliverables and the Upgrade Credit. Game Launch, LLC will also cancel the Member's Clubhouse Continuation Membership as described in Section 4A.6.
Good faith. Game Launch, LLC may decline a refund request under this Section 4A.4 where it determines in good faith that the Member is using the Sprint Money-Back Guarantee in bad faith, including repeat purchase-and-refund activity across one or more accounts. Game Launch, LLC will state the basis for any such determination in writing.
This Section 4A.4 supersedes the general refund provisions in Section 8 with respect to VIP Lite.
VIP Lite is a smaller engagement than the VIP Pro Experience. Unless Game Launch, LLC states otherwise in writing, VIP Lite does not include:
Completing VIP Lite does not create VIP Pro membership, does not start a Program Term, and does not create Continued Membership rights or grandfathered pricing.
Rocket League Clubhouse access is included with VIP Lite for the Sprint Access Term at no additional charge. That access is delivered by enrolling the Member in a Rocket League Clubhouse membership whose first twenty-eight (28) days are provided free, which these Terms call the Clubhouse Continuation Membership.
It is a separate membership.The Clubhouse Continuation Membership is a separate membership with its own billing and cancellation. It is optional and is claimed by a distinct act of consent after the Sprint Payment is completed. Before you claim it, we will disclose the recurring price, the billing frequency, the date of the first charge, and how to cancel, adjacent to the claim. A Member who prefers not to enroll in a continuing membership may contact support, and Game Launch, LLC will either provide Clubhouse access for the Sprint Access Term by another method or, if it cannot, cancel the Clubhouse Continuation Membership on the Member's behalf before any charge is incurred.
Trial-to-paid conversion. Unless cancelled before the free twenty-eight (28) day period ends, the Clubhouse Continuation Membership automatically converts to a paid recurring Clubhouse membership at the rate disclosed at the time of the claim, currently sixty dollars ($60.00 USD) every ninety (90) days, and continues to bill every ninety (90) days until cancelled. The free period runs from the date you claim the membership. By claiming the Clubhouse Continuation Membership, you authorize that recurring charge to begin at the end of the free period unless you cancel in time. Where required by law, we will send a reminder notice before the free period converts to paid pricing.
Cancellation. You may cancel the Clubhouse Continuation Membership at any time, including during the free twenty-eight (28) day period, using the online cancellation flow made available by the checkout platform on which you claimed it, or by contacting support. Cancellation is available online through the same medium in which you consented, and Section 6.4 applies, including our commitment not to require you to speak with a representative, attend a call, complete a survey, or accept a retention offer in order to cancel. If you cancel after the free period, you retain Clubhouse access through the end of the then-current paid ninety (90) day period. No prorated refund is issued for the unused portion of that period, except where the first-time Clubhouse satisfaction guarantee in Section 8.1(b) applies to that charge.
What happens on a Sprint refund. If we approve a refund of the Sprint Payment under Section 4A.4, we will also cancel your Clubhouse Continuation Membership as of the refund approval date unless you tell us in writing that you want to keep it. If a Clubhouse Continuation Membership charge is billed to you within thirty (30) days after an approved Sprint refund, we will refund that charge on request. Expiration of the Sprint Access Term does not by itself cancel the Clubhouse Continuation Membership. Cancelling the Clubhouse Continuation Membership does not refund the Sprint Payment.
Price changes to the Clubhouse Continuation Membership are governed by Section 7.3.
During the Upgrade Window, which is the fourteen (14) day period beginning on the date of the Sprint Payment, a VIP Lite Member may apply the full Sprint Payment as an Upgrade Credit toward enrollment in the VIP Pro Experience. The Upgrade Credit expires at the end of the Upgrade Window, has no cash value, is non-transferable, is not Store Credit, and may be applied only to a VIP Pro enrollment.
How the upgrade is billed. The upgrade is completed through a dedicated checkout that charges the difference between the Sprint Payment and the VIP Pro price for the initial Program Term. After that charge, VIP Pro bills as Continued Membership at the rate and on the cadence disclosed at the upgrade checkout, as described in Section 7.1. Because the up-front charge is reduced by the Upgrade Credit, the recurring charge is higher than the up-front charge. Both amounts are disclosed at the upgrade checkout before payment.
The Sprint refund right ends at upgrade.When a Member elects the upgrade, the Sprint Payment is consumed as Upgrade Credit and is no longer separately refundable under Section 4A.4. From that point the Member's refund rights are governed by Section 4.5 as modified by this Section 4A.7.
Combined refund window. A Member who upgrades may request a refund of the upgraded VIP Pro enrollment until the later of: (a) fourteen (14) days after the date of the Sprint Payment; or (b) seven (7) days after the date of the upgrade payment. Electing the upgrade does not open an additional fourteen (14) day Money-Back Window under Section 4.5 for the upgrade payment, and the two periods do not stack beyond the combined window described in this paragraph. A refund requested after the date of the upgrade payment is subject to the Engagement Requirement in Section 4.5 with respect to the upgraded enrollment, except that VIP Lite Coaching Sessions and Accountability Check-Ins already attended satisfy that requirement. The combined window closes early upon delivery of any two (2) VIP Pro deliverables after the date of the upgrade payment.
What a post-upgrade refund returns. A refund approved within the combined window returns the total amount actually paid to Game Launch, LLC for the upgraded enrollment, meaning the Sprint Payment applied as Upgrade Credit plus the amount charged at the upgrade checkout. Refunds are limited to amounts actually paid and are not measured by the undiscounted list price of the VIP Pro Experience. Buyer-side platform service fees are treated as described in Section 4A.4, and that treatment applies to the upgrade payment as well. After the combined window closes, later VIP Pro Continued Membership payments are governed by Section 4.5 in the ordinary way, including the Engagement Requirement.
Deliverables roll in; they do not add. On upgrade, VIP Lite deliverables already delivered count against the VIP Pro Program Term allotment in Section 4.3 rather than adding to it. Game Launch, LLC will disclose the remaining VIP Pro deliverable count to the Member in writing at or before the upgrade checkout. Each delivered VIP Lite deliverable consumes one unit of the corresponding VIP Pro allotment as follows:
Only deliverables actually delivered before the date of the upgrade payment are consumed. VIP Lite deliverables that had not been delivered before that date are neither consumed nor added to the VIP Pro allotment; the Member receives the full VIP Pro allotment described in Section 4.3, less the units consumed above. The Member's total out-of-pocket cost for the upgraded enrollment does not exceed the standard VIP Pro price for the initial Program Term.
Dates that run from the upgrade.For an upgrading Member, the Program Term, the Guarantee Window if a Rank-Up Guarantee is offered for the upgraded enrollment, and the seven (7) day Tracker Profile submission deadline in Section 4.4 all run from the date of the upgrade payment, which is treated as that Member's first VIP Pro payment.
Dates that run from the Sprint. For an upgrading Member, Starting MMR and Starting Rank are measured as of the date of the Sprint Payment rather than the date of the upgrade payment, so that rank gained during VIP Lite is not counted against the Member. The ninety (90) day peak MMR look-back in the definition of Starting MMR runs from that same date.
Clubhouse on upgrade.VIP Pro includes Clubhouse access at no additional charge under Sections 3.5 and 4.2. A Member who claimed the Clubhouse Continuation Membership and then upgrades does not need it. Game Launch, LLC will cancel the Clubhouse Continuation Membership on the Member's written request and will refund any Clubhouse Continuation Membership charge billed within thirty (30) days after the date of the upgrade payment.
You must be at least sixteen (16) years old to use the Services.
Users under thirteen (13) years old are not permitted to purchase, enroll in, or use paid Services. If we learn that a user under thirteen (13) has accessed the Services or submitted personal information without legally required parental consent, we may remove access and take appropriate steps as required by law.
If you are between sixteen (16) and eighteen (18) years old, you represent that you have obtained parental or guardian consent to use the Services and that your parent or guardian has reviewed and agreed to these Terms on your behalf.
Paid coaching Services for minors may require additional parent or guardian consent, account verification, or approval by Game Launch, LLC.
VIP Pro is available only to individuals who are at least eighteen (18) years old, unless Game Launch, LLC approves an exception in writing and receives any legally required parent or guardian consent. VIP Lite (4-Week Sprint) is likewise available only to individuals who are at least eighteen (18) years old on the same terms, as stated in Section 4A.2.
To use the Services, you must have the technical equipment, accounts, and access reasonably necessary for the applicable Service.
At minimum:
Failure to maintain required accounts, tools, permissions, or access may limit our ability to deliver the Services and does not automatically entitle you to a refund.
Some Services, including VIP Pro and Bootcamp products, may require completion of an application, interview, onboarding call, or approval process before access is granted.
Game Launch, LLC may decline any application at its sole discretion, subject to applicable law. Acceptance may be based on factors including age, technical readiness, rank, maturity, coach fit, schedule fit, payment status, community fit, account standing, and commitment level.
Rank-related eligibility for the VIP Pro Rank-Up Guarantee is described in Section 4.4.
To access the Services, you may need to create or maintain:
You agree to provide accurate, current, and complete information during registration, checkout, onboarding, and support interactions. You agree to keep your information updated.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your accounts. You agree to notify us immediately of any unauthorized use of your account, payment method, Discord account, Rocket League account, or other account used in connection with the Services.
We may suspend, restrict, or terminate your account or access to the Services at our sole discretion, subject to applicable law, for conduct that we determine violates these Terms, violates Platform rules, creates risk for other users, disrupts the Services, harms Game Launch, LLC, or harms any third party.
Termination may result in loss of access, forfeiture of unused services, loss of grandfathered pricing, loss of Alumni Tier eligibility, loss of Rank-Up Guarantee eligibility, and loss of any accumulated benefits, except where a refund or other remedy is required by law or expressly provided in these Terms.
You may cancel your membership by using the official online cancellation flow made available by the applicable checkout or subscription platform, by using any cancellation method made available through that platform, or by contacting support through the official support ticket system or another official support channel.
Cancellation submitted through the official online cancellation flow is effective when submitted. Cancellation submitted through support is effective when received by us, subject to any payment already initiated by the payment processor.
We will not require you to speak with a representative, attend a call, complete a survey, or accept a retention offer in order to cancel an online subscription.
If you cancel and no refund is issued, you retain access to the applicable paid Services until the end of the then-current paid billing period, unless your access is terminated earlier for violation of these Terms.
If a refund is issued, your access ends immediately upon refund approval unless Game Launch, LLC states otherwise in writing.
Cancellation stops future renewal charges. Cancellation does not create a partial refund for any unused portion of the current billing period unless expressly provided in these Terms or required by law.
Cancellation may result in forfeiture of grandfathered pricing, Alumni Tier pricing, accumulated benefits, unused deliverables, and any promotional pricing.
If you rejoin after cancellation, lapse, termination, or non-payment, current market rates and current Terms will apply unless Game Launch, LLC agrees otherwise in writing.
Current membership fees and other charges will be disclosed before purchase through our website, Discord, checkout pages, Whop, Metafy, application calls, onboarding materials, or other official sales channels.
VIP Pro Experience. VIP Pro is billed up front for the initial 6-week Program Term at the price disclosed at checkout, followed by recurring billing at the same rate every six (6) weeks until cancelled. Recurring billing begins at the end of the initial 6-week Program Term unless cancelled before renewal or unless Game Launch, LLC states otherwise in writing. Members who reach Alumni Tier status under Section 4.8 may elect to continue at their current Continued Membership rate billed every ninety-one (91) days in lieu of the standard six (6) week cadence. For a Member enrolling through the Upgrade Credit under Section 4A.7, the up-front charge is reduced by the Upgrade Credit and is therefore lower than the recurring charge. Recurring billing for that Member is at the standard VIP Pro rate disclosed at the upgrade checkout, not at the reduced up-front amount, and both amounts are disclosed at the upgrade checkout before payment.
VIP Lite (4-Week Sprint). VIP Lite is billed as a single one-time payment at the price disclosed at checkout. VIP Lite does not renew and does not create a recurring charge. The Clubhouse Continuation Membership described in Section 4A.6 is a separate, optional, recurring enrollment, is consented to separately, and is billed separately from the Sprint Payment.
Clubhouse, Bootcamp, and other Services. Pricing, billing cycle, trial terms, activation fees, and included services for Clubhouse, Bootcamp, Academy upgrades, and any other Services are disclosed before purchase and may vary by offer, platform, plan, promotion, or enrollment date.
Activation fees. A one-time activation fee may be charged upon initial registration for certain membership tiers. A reactivation fee may apply if your account becomes inactive, cancelled, lapsed, or inactive for four (4) weeks or longer and you later choose to reactivate. Any activation or reactivation fee will be disclosed before purchase.
Currency. All prices are in U.S. Dollars unless clearly stated otherwise. Taxes are not included in quoted prices unless expressly stated and may be added at checkout as required by law.
Platform service fees. Some checkout platforms, including Whop, add a service fee to the listed price and charge that fee to the buyer rather than absorbing it. Where that applies, the total amount charged to your payment method will be higher than the listed price. The fee is shown at checkout before you pay. See Section 7.4 and, for VIP Lite refunds, Section 4A.4.
Before purchase, the checkout page will disclose the material subscription terms for the applicable Service, including price, billing frequency, renewal timing, trial or promotional terms if any, and cancellation method.
For VIP Pro, checkout will disclose the initial charge for the 6-week Program Term and that, unless cancelled before renewal, the membership renews at the end of the initial 6-week Program Term at the same rate every six (6) weeks until cancelled, unless Alumni Tier pricing or another written arrangement applies. If a Rank-Up Guarantee is offered, checkout, the sales page, onboarding materials, or the written enrollment disclosure will identify the applicable Guarantee Window and Program requirements for that offer.
For any free trial, discounted period, or promotional period, checkout will disclose the trial length or promotional period, renewal price, billing frequency, first charge date, and cancellation method before purchase. Where required by law, we will send a reminder notice before the trial, discount, or promotional period converts to paid or standard pricing.
Memberships automatically bill according to the billing cycle selected or disclosed at signup.
By signing up, enrolling, starting a free trial, or purchasing a membership, you authorize us and our payment processors to charge your payment method for all applicable fees, taxes, and charges until you cancel properly.
You are responsible for all charges until the cancellation process is properly completed.
All payments are processed through third-party Platforms such as Metafy, Whop, Stripe, PayPal, or other payment processors. Available payment methods may include PayPal and major credit cards where accepted by the applicable Platform. You agree to follow the payment terms and policies of those Platforms.
Initiating a chargeback, payment dispute, or payment reversal without first attempting to resolve the issue through our support process may constitute a material breach of these Terms. We reserve the right to submit evidence, dispute the chargeback, suspend or terminate access, revoke benefits, and pursue collection of unpaid amounts where appropriate.
We may change prices for the Services at any time. If a price change affects an active recurring membership, we will provide notice by email, Discord, Platform notice, or another reasonable method at least fourteen (14) days before the change takes effect, unless a longer notice period is required by law.
If you continue using the Services after the price change takes effect, you agree to pay the new rate.
Members with active memberships may be eligible for grandfathered pricing, meaning they keep their original membership rate as long as the membership remains active and uninterrupted.
You may lose grandfathered pricing if you:
Price changes will not apply retroactively to periods already paid for.
Listed prices do not include applicable taxes unless expressly stated.
Depending on your location, sales tax, VAT, or other taxes may be added at checkout as required by law.
We do not control third-party fees. You may incur additional fees from your bank, credit card provider, PayPal, Whop, Metafy, payment processors, currency conversion, foreign transaction fees, or other third parties.
Some checkout platforms charge a buyer-side service fee in addition to the listed price of a Service. That fee is set and collected by the platform, not by Game Launch, LLC, and is disclosed at checkout before payment. Refunds of buyer-side platform service fees are addressed in Section 4A.4 for VIP Lite and are otherwise governed by the policies of the applicable platform.
Refunds are available only under the specific circumstances described in these Terms or as required by applicable law.
We may offer the following refund rights:
Unless expressly stated otherwise in these Terms or required by law, refunds are not available for:
The exclusions in this Section 8.2 do not limit the express refund rights in Section 4.5 (VIP Pro), Section 4.9 (VIP Deposit), Section 4A.2 (VIP Lite eligibility decisions), or Section 4A.4 (VIP Lite). Where one of those sections grants a refund right, that section controls. In particular, delivery of a Coaching Session, an Async Review, an Accountability Check-In, or a training plan does not defeat a refund request made within the Sprint Refund Window under Section 4A.4.
All refund requests must be submitted in writing through our support ticket system or another official support channel designated by Game Launch, LLC.
Your request should include your order or membership details, the applicable Service, the payment date, and the reason for the request.
Approved refunds are processed back to the original payment method within five (5) to ten (10) Business Days unless a different timeline is stated in the applicable product-specific refund section. Actual receipt may depend on your payment provider, bank, card issuer, Whop, Metafy, PayPal, or other payment processor.
All Coaching Sessions must be scheduled through our official booking system, such as Calendly or another scheduling tool designated by Game Launch, LLC.
We recommend scheduling sessions at least forty-eight (48) hours in advance to secure a preferred time slot. Session times are subject to coach availability and are not guaranteed for specific days, times, or time zones.
Standard Coaching Sessions are sixty (60) minutes unless otherwise specified for your membership tier or offer.
Session cadence varies by product:
Unless Game Launch, LLC approves otherwise in writing, Members may not have more than two (2) future Coaching Sessions booked at any time.
You must cancel or reschedule at least twenty-four (24) hours before your scheduled Coaching Session, Accountability Check-In, or other scheduled call.
Sessions, check-ins, or calls cancelled with less than twenty-four (24) hours' notice may be considered used and forfeited. No refund, replacement session, or extension is required for late cancellations.
To cancel or reschedule, use the cancellation or rescheduling function in the official booking system and notify your coach or support team when reasonably possible.
If your coach needs to cancel a scheduled Coaching Session, we will work with you to reschedule at a reasonably available time. We may notify you of coach cancellations through Discord, email, the official booking system, or another reasonable method.
If your assigned coach becomes unavailable for an extended period, we may reassign you to another coach based on availability, fit, and operational needs.
Coach cancellations do not count as Member no-shows, late cancellations, or failure to comply with VIP Pro Compliance Requirements.
Extensions may be granted for repeated coach cancellations, documented emergencies, extended travel, military deployment, medical events, platform outages, or other circumstances approved by Game Launch, LLC.
Extension requests must be submitted through the support ticket system or another official support channel within five (5) days of the relevant event unless impossible under the circumstances.
Approval is at our sole discretion and is not guaranteed.
Bootcamp Unlimited and any other plan described as subject to a cooldown period require a mandatory seventy-two (72) hour cooldown period between completed Coaching Sessions.
The cooldown period begins at the end of the completed Coaching Session.
The cooldown period exists to provide adequate time to practice, implement coaching advice, and prevent unreasonable use of coach availability.
Individual coaches do not have authority to waive or modify the cooldown period unless Game Launch, LLC approves the exception in writing.
A "no-show" occurs when you fail to attend a scheduled Coaching Session, Accountability Check-In, onboarding call, or other scheduled call without timely cancellation.
Coaches or staff will generally wait fifteen (15) minutes from the scheduled start time before marking a session as a no-show.
If you arrive more than ten (10) minutes late, the coach or staff member may treat the session as a late arrival, shorten the session, or mark the session as forfeited, depending on the circumstances and remaining time.
Repeated no-shows, late arrivals, or late cancellations may result in scheduling restrictions, loss of sessions, loss of refund rights, loss of guarantee eligibility, suspension, or termination.
No-show designations may be appealed through the support system within forty-eight (48) hours.
When a billing cycle begins, the services included in your plan are allocated or made available for that cycle. Included services may include Coaching Sessions, Async Reviews, group events, community access, training resources, accountability support, or other benefits.
Unless expressly stated otherwise in writing, unused included services expire at the end of the billing cycle or program period in which they were allocated. Unused sessions, reviews, check-ins, calls, benefits, and access rights do not roll over to later cycles.
Included services also expire when a membership ends, is cancelled, lapses, is refunded, is terminated, or is removed for violation of these Terms.
No refund is issued for expired, unused, unscheduled, missed, late-cancelled, or forfeited services, except where expressly provided in these Terms or required by law.
Coach communication availability depends on the applicable Service, membership tier, coach schedule, and operational capacity.
Bootcamp Pro, Bootcamp Unlimited, and Bootcamp Off-Season Members receive 24/5 between-session coach messaging unless Game Launch, LLC states otherwise in writing. Members may send messages at any time, and coaches typically respond within twenty-four (24) hours during their designated Coach Working Days, subject to the plan terms, coach schedule, and coach availability.
VIP Pro Members receive Coaching Sessions, Async Reviews, Accountability Check-Ins, training routines, and support as described in Section 4. VIP Pro does not include unlimited direct messaging access to a coach unless expressly stated in writing.
Clubhouse Members receive community access and group support as described for Clubhouse. Clubhouse does not include direct one-on-one coach messaging unless expressly stated in writing.
Session times are subject to coach availability, booking windows, calendar capacity, time zones, holidays, Platform availability, and operational needs. Unless otherwise stated in writing, Members may generally schedule Coaching Sessions up to fourteen (14) days in advance.
Prime-time slots, evenings, and weekends may be limited and may require earlier booking.
We do not guarantee any specific coach, date, time, time zone, or coaching style unless expressly agreed in writing.
Coaching Sessions focus on Rocket League skills, strategy, gameplay review, training structure, mindset related to gameplay improvement, and implementation of coaching feedback.
Coaches are not obligated to address unrelated topics, personal matters, technical support outside the scope of the Services, business advice, medical advice, legal advice, financial advice, or mental health counseling.
We may reassign coaches based on availability, specialization, scheduling, Member fit, operational needs, or staff changes.
Coaches, contractors, moderators, guides, hosts, and support staff do not have authority to modify these Terms, waive payment obligations, grant refunds, promise results, change guarantee eligibility, change membership benefits, or alter scheduling rules unless confirmed in writing by Game Launch, LLC through an official administrative or support channel.
Our ability to provide Services may be affected by third-party Platforms, including Discord, Metafy, Whop, Calendly, payment processors, Rocket League, Epic Games, tracker platforms, replay platforms, internet service providers, and other systems outside our control. If a Platform becomes unavailable, we may use email, Discord, or another reasonable backup communication method when available.
We are not responsible for delay, interruption, or failure to perform caused by circumstances beyond our reasonable control, including:
Where appropriate, we may reschedule affected sessions, extend deadlines, provide alternate delivery methods, or adjust delivery timelines at our reasonable discretion.
If Game Launch, LLC is unable to provide a material paid deliverable during the applicable billing cycle or program period for reasons within our reasonable control, we may provide a replacement session, extension, Store Credit, prorated refund, or another reasonable remedy. This does not apply to Member no-shows, late cancellations, failure to schedule, Platform outages, or force majeure events.
You agree to:
You agree not to:
Violation of these conduct rules may result in one or more of the following:
We may use progressive discipline for minor violations, but we are not required to do so. We may immediately terminate or remove any Member for severe violations, repeated violations, bad-faith conduct, threats, harassment, discriminatory conduct, payment fraud, chargebacks, guarantee manipulation, or conduct we reasonably determine creates risk for the community, staff, other Members, Platforms, or Game Launch, LLC.
All Content and intellectual property created, owned, licensed, or used by Game Launch, LLC is the exclusive property of Game Launch, LLC or its licensors, including but not limited to:
The Content is protected by copyright, trademark, trade secret, contract, and other intellectual property laws.
Subject to these Terms and your active access rights, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services and Content for your personal, non-commercial use only.
This license ends when your membership ends, your access is removed, your account is terminated, or we revoke the license under these Terms.
You agree not to:
By submitting User Content to Game Launch, LLC, its coaches, staff, communities, support systems, or Platforms, you grant Game Launch, LLC a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, display, analyze, and create derivative works from that User Content in connection with providing, improving, protecting, enforcing, and supporting the Services.
This license includes the right to use gameplay clips, replays, screenshots, questions, feedback, progress results, communications, and other submitted materials for coaching delivery, product improvement, quality assurance, dispute resolution, safety, compliance, enforcement, support, and internal training. External marketing use is governed by Section 13 and any product-specific rules in Section 4.
You represent that you have all rights necessary to submit User Content and grant the license described in this Section 12.4.
We may record Coaching Sessions, Accountability Check-Ins, onboarding calls, application calls, support calls, consultations, interviews, group classes, community events, and similar communications with Game Launch, LLC staff for coaching delivery, quality assurance, internal training, safety, dispute resolution, compliance, and product improvement.
Where practical, we will provide notice that a session, call, or event is being recorded. By remaining in the session, call, or event after notice is provided, you consent to the recording.
If you do not consent to recording, you must notify us in writing before any communication, session, event, or call takes place. We may be unable to provide some Services if recording is required for delivery, quality assurance, safety, compliance, or dispute resolution.
We may use recordings, gameplay clips, replays, screenshots, questions, feedback, progress information, communications, and other submitted materials for internal training, coaching delivery, product improvement, quality assurance, safety, compliance, support, dispute resolution, and enforcement.
We will not use your name, face, voice, Discord username, gamertag, testimonial, quote, or identifiable gameplay footage in external marketing without your written consent, except for public community activity or de-identified information as permitted by law.
Written consent may be collected through email, support ticket, checkbox, testimonial form, media release, or another written method approved by Game Launch, LLC. No Member is required to provide a testimonial or marketing consent as a condition of receiving the Services.
For Members under eighteen (18), identifiable external marketing use requires written consent from a parent or legal guardian where required by law.
Leaderboards, event participation, rank data, public Discord activity, community contributions, and gameplay results may be public within our communities. We may use anonymized, aggregated, or de-identified outcomes and training examples for education, internal training, product improvement, and marketing where permitted by law.
You may request that we stop using your identifiable recordings, testimonials, quotes, or progress information in future marketing materials by contacting support in writing.
Unless required by law, an opt-out applies prospectively only and does not require us to remove materials that were already published, distributed, incorporated into existing content, used in paid advertisements, or otherwise in circulation before the opt-out request was received.
Testimonials, rank changes, progress examples, before-and-after examples, MMR changes, and other results reflect individual experiences and do not guarantee that current or future Members will achieve the same results. Marketing materials must not imply that a result is typical unless Game Launch, LLC has a reasonable basis for that claim and provides appropriate context or disclosure where required by law.
This Section 14 serves as our privacy policy for the Services. It explains what personal information we collect, how we use it, how we share it, how long we retain it, and what privacy rights may apply to you. By accessing, purchasing, enrolling in, or using the Services, you acknowledge the privacy practices described in this Section 14.
We do not knowingly allow children under thirteen (13) years old to purchase, enroll in, or use paid Services. If we learn that we have collected personal information from a child under thirteen (13) without legally required parental consent, we will take appropriate steps to delete or limit that information as required by law.
We collect and process personal information as necessary to provide, manage, improve, protect, and enforce the Services. Information we collect may include:
We use information to:
We do not sell your personal information.
We may share information:
We retain personal information, logs, recordings, records, and User Content for as long as reasonably necessary for business, legal, tax, accounting, safety, compliance, dispute resolution, fraud prevention, coaching, product improvement, and enforcement purposes.
We may retain some information after your membership ends where necessary to comply with law, resolve disputes, enforce agreements, prevent abuse, preserve business records, or maintain security.
You may contact support to request access, correction, deletion, or other handling of your personal information. We will respond as required by applicable law and may need to verify your identity before processing a request.
Some information may not be deleted if we need it for legal, security, dispute resolution, fraud prevention, accounting, tax, enforcement, or legitimate business purposes.
We and our Platforms or service providers may collect technical information such as device information, browser information, IP address, log data, referral information, usage activity, account access records, and similar technical data for security, analytics, troubleshooting, product improvement, fraud prevention, and service delivery.
We may use cookies, pixels, analytics tools, platform logs, or similar technologies where available through our website, checkout flow, Discord, Whop, Metafy, hosting providers, analytics providers, or other Platforms. Some of these technologies are controlled by third-party Platforms, and their use may be governed by those Platforms' own terms and privacy policies.
Payments are processed by third-party payment processors and Platforms such as Whop, Metafy, Stripe, PayPal, or other approved providers. We may receive transaction records, subscription status, payment status, refund status, chargeback information, tax information, and limited billing details. We generally do not receive or store full credit card numbers or complete payment credentials.
The Services are operated by Game Launch, LLC in the United States. If you access the Services from outside the United States, you understand that your information may be processed in the United States and other locations where our Platforms, contractors, or service providers operate, subject to applicable law.
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online service, Platform, or transmission method is completely secure. You are responsible for maintaining the security of your Discord, Whop, Metafy, email, Rocket League, tracker, and other accounts used with the Services.
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or other handling of your personal information. To make a privacy request, open an official Discord support ticket or contact support@rocketleaguebootcamp.com if Discord access is unavailable. We may need to verify your identity before processing a request. We will respond as required by applicable law.
With your consent, we send marketing and promotional communications about the Services by email, SMS or text message, and Discord. You provide this consent through an optional, unchecked opt-in when you submit an application or form. Consent to receive marketing communications is not a condition of purchasing or using any Service.
If you opt in to text messages, you agree to receive recurring automated marketing and informational text messages, such as coaching updates, reminders, and offers, at the phone number you provide. Message frequency varies. Message and data rates may apply.
You can opt out of marketing communications at any time:
Opting out of marketing communications does not stop transactional or service messages necessary to provide the Services, such as scheduling, account, payment, or support messages. We use third-party email and SMS messaging providers to deliver these communications. Carriers are not liable for delayed or undelivered messages.
We may update this Section 14 from time to time. If we make material changes to how we collect, use, or share personal information, we will provide notice through a reasonable method such as Discord announcement, email, Platform notice, website notice, or another appropriate channel.
EXCEPT FOR THE EXPRESS VIP PRO RANK-UP GUARANTEE IN SECTION 4.4 AND THE EXPRESS REFUND RIGHTS IN SECTION 4.5, SECTION 4.9, SECTION 4A.2, SECTION 4A.4, AND SECTION 8, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
EXCEPT FOR THE EXPRESS VIP PRO RANK-UP GUARANTEE IN SECTION 4.4, WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE SERVICES, INCLUDING RANK IMPROVEMENT, MMR IMPROVEMENT, SKILL ENHANCEMENT, TOURNAMENT RESULTS, MATCH RESULTS, TEAM PLACEMENT, PROFESSIONAL OPPORTUNITIES, CONTENT PERFORMANCE, OR ANY OTHER GAMEPLAY OR CAREER OUTCOME.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, COMPATIBLE WITH YOUR EQUIPMENT, AVAILABLE IN YOUR REGION, OR FREE FROM THIRD-PARTY PLATFORM LIMITATIONS.
YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. COACHING ADVICE, TRAINING ROUTINES, REPLAY FEEDBACK, COMMUNITY ADVICE, AND EDUCATIONAL CONTENT ARE PROVIDED FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GAME LAUNCH, LLC, ITS OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, COACHES, MODERATORS, HOSTS, GUIDES, AGENTS, AFFILIATES, AND REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF USE, LOSS OF OPPORTUNITY, BUSINESS INTERRUPTION, PERSONAL REPUTATION HARM, GAME ACCOUNT CONSEQUENCES, RANK LOSS, MMR LOSS, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATED TO:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF GAME LAUNCH, LLC FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO GAME LAUNCH, LLC FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD).
Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless Game Launch, LLC, its officers, directors, members, managers, employees, contractors, coaches, moderators, hosts, guides, agents, affiliates, and representatives from and against any claims, damages, obligations, losses, liabilities, costs, debts, and expenses, including reasonable attorneys' fees, arising from or related to:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of those claims.
If you have a dispute with us, you agree to contact us first and attempt to resolve the dispute informally by sending written notice through our support ticket system or by email to support@rocketleaguebootcamp.com.
Your notice must include your name, account information, the Service involved, a description of the dispute, the relief requested, and any supporting documentation.
The parties will attempt in good faith to resolve the dispute informally for sixty (60) days after notice is received.
If the dispute is not resolved informally within sixty (60) days, any controversy, dispute, or claim arising out of or relating to these Terms, the Services, your account, your membership, payments, refunds, guarantees, or communications with us shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except where applicable law requires a different forum, rule set, or procedure.
The arbitration may be conducted remotely by video, phone, or written submission where permitted by the applicable rules, unless the arbitrator determines that an in-person proceeding is required. If an in-person proceeding is required, it will take place in Illinois unless the parties agree otherwise or applicable law requires a different location.
Game Launch, LLC will pay arbitration fees beyond any consumer filing fee where required by AAA rules or applicable law. Each party will otherwise bear its own attorneys' fees and costs unless the arbitrator determines that a different allocation is required by law or by the applicable arbitration rules.
Judgment on the arbitration award may be entered in any court having jurisdiction.
You may opt out of binding arbitration within thirty (30) days after you first accept these Terms by sending written notice to the official legal notice address listed in Section 28. Your opt-out notice must include your name, account email, the Service involved, and a clear statement that you are opting out of arbitration. Opting out of arbitration does not affect any other part of these Terms.
To the maximum extent permitted by law, all disputes must be resolved only on an individual basis. Neither you nor Game Launch, LLC may bring, join, or participate in any class action, collective action, consolidated action, private attorney general action, or other representative proceeding.
The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual's claim.
Nothing in this Section 18 prevents either party from seeking injunctive, equitable, or emergency relief in court for matters involving intellectual property, data security, unauthorized access, confidentiality, Platform abuse, harassment, threats, or misuse of the Services.
Nothing in this Section 18 prevents either party from pursuing claims in small claims court where permitted by law.
If any part of this Section 18 is found unenforceable, that part will be limited or severed to the minimum extent necessary. If the class action waiver is found unenforceable as to a particular claim, that claim must proceed in court rather than arbitration unless applicable law requires otherwise.
These Terms are governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to conflict of law principles, except where applicable consumer protection law requires otherwise.
We may modify these Terms at any time.
If we make material changes that affect active Members, we will provide reasonable notice by email, Discord announcement, Platform notice, website notice, or another reasonable method before the changes take effect, unless immediate changes are necessary for legal, safety, security, fraud prevention, Platform compliance, or operational reasons.
Your continued access to or use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.
If you do not agree to updated Terms, you must stop using the Services and cancel any active membership before the next renewal date.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited, modified, or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
If a court or arbitrator determines that a provision cannot be modified or limited, that provision will be severed, and the remainder of these Terms will remain enforceable.
These Terms, together with any product-specific terms, checkout disclosures, enrollment disclosures, onboarding materials, and policies expressly incorporated by reference, constitute the entire agreement between you and Game Launch, LLC regarding the Services.
These Terms supersede all prior and contemporaneous agreements, proposals, statements, advertisements, representations, discussions, or communications, whether written or oral, concerning the subject matter of these Terms, except where a separate written agreement signed by Game Launch, LLC expressly states that it controls.
If marketing materials, sales pages, Discord posts, calls, checkout pages, or onboarding materials conflict with these Terms, these Terms control unless the conflicting material is a written product-specific term expressly incorporated into these Terms or required by law.
The failure of Game Launch, LLC to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
No waiver by Game Launch, LLC is effective unless made in writing by an authorized representative.
A waiver of one breach does not constitute a waiver of any other or later breach.
You may not assign, transfer, delegate, or sublicense these Terms, your membership, your account, your access rights, or any rights or obligations under these Terms without our prior written consent.
We may assign or transfer these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, financing, restructuring, sale of assets, change of control, or transfer of business operations.
All notices required or permitted under these Terms must be in writing and will be deemed effective upon:
Notices to us should be sent through the official support ticket system or to support@rocketleaguebootcamp.com, unless we designate a different official contact method.
You are responsible for keeping your contact information current and for checking email, Discord, Platform notifications, and support messages related to your account.
Any provisions of these Terms that by their nature should survive termination will survive termination, cancellation, expiration, refund, or account closure, including but not limited to provisions regarding ownership, license restrictions, User Content, recordings, marketing usage, privacy, warranty disclaimers, limitation of liability, indemnification, dispute resolution, governing law, payment obligations, chargebacks, notices, and this Survival section.
We are committed to making the Services reasonably accessible.
If you experience accessibility barriers or need assistance accessing the Services, please contact us at support@rocketleaguebootcamp.com or through the official support ticket system. We will work with you to provide reasonable accommodations where practical and appropriate.
If you have questions about these Terms, please contact us at:
Before April 15, 2025, Game Launch, LLC offered legacy membership plans, including plans referred to as "Pro," "Pro+," and "Off-Season" plans.
Legacy Plans are no longer available for purchase by new Members. This Section 29 is included for historical reference and to clarify the status of any remaining legacy arrangements.
Members who enrolled in a Legacy Plan before its discontinuation and maintained active, uninterrupted membership may have been eligible to continue under the terms communicated to them at the time, subject to any later notice, migration, cancellation, termination, or expiration.
Any active legacy arrangement is governed by the written terms communicated to that Legacy Member, these Terms, and any applicable migration or sunset notice.
A Legacy Member may lose legacy status, grandfathered pricing, session rollover, locked benefits, or other legacy rights if the Member:
Game Launch, LLC may discontinue, sunset, migrate, or terminate Legacy Plans with reasonable notice to affected Legacy Members, subject to applicable law and any written terms provided to those Members.
All Legacy Plans, regardless of purchase date, terminated on December 31, 2025. Affected Members may have been offered transition to a comparable current membership tier, special pricing, Store Credit, or another transition option at Game Launch, LLC's discretion, unless a different remedy was required by law.
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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